Dear Subaru Letter sent Online,
"Its not yet 630PM EST and the Customer service center is telling me its closed so i'm emailing instead my continued complaint. I refused to be forced to pay the $5000 to $7000 repair cost on my $35,000 STi without just cause. My membership and participation in subaru sponsored and support events should not be an issue to void my warranty. I have filed a complaint with the better business bureau. I do not want to add more debt to the car putting it over what it is worth! I don't even want a subaru after this fiasco. I want it fixed and then I'll be rid of it at the earliest moment! It has taken over a month of going back and forth between dealer, SOA field rep and the customer care center to fix a car that I've now had the need to repair twice inside of 1 month! I have now made 2 car payments for a car I dont have because of Subaru's failure to stand behind their product and services. I know many more people with no problems and many more so called modifications and participation in harsher events who have not had this kind of failure so nothing I may have done or not done could have caused it. I would gladly be shown the evidence that its my fault. I demand my car be fixed please so that I may be rid of it!!!"
Sent 6:31PM EST
Customer Call center menu system refused call at 6:21PM EST hours are till 7PM EST?