Friday, August 17, 2007

Letter to Subaru

Dear Subaru Letter sent Online,

"Its not yet 630PM EST and the Customer service center is telling me its closed so i'm emailing instead my continued complaint. I refused to be forced to pay the $5000 to $7000 repair cost on my $35,000 STi without just cause. My membership and participation in subaru sponsored and support events should not be an issue to void my warranty. I have filed a complaint with the better business bureau. I do not want to add more debt to the car putting it over what it is worth! I don't even want a subaru after this fiasco. I want it fixed and then I'll be rid of it at the earliest moment! It has taken over a month of going back and forth between dealer, SOA field rep and the customer care center to fix a car that I've now had the need to repair twice inside of 1 month! I have now made 2 car payments for a car I dont have because of Subaru's failure to stand behind their product and services. I know many more people with no problems and many more so called modifications and participation in harsher events who have not had this kind of failure so nothing I may have done or not done could have caused it. I would gladly be shown the evidence that its my fault. I demand my car be fixed please so that I may be rid of it!!!"

Sent 6:31PM EST
Customer Call center menu system refused call at 6:21PM EST hours are till 7PM EST?